Australia is transforming how it delivers public services. Are you part of the change?
At the heart of every government body, whether local, state or federal is the service it provides to its constituents.
To achieve this, a lot of important decisions need to be made by public servants at all levels. However, when data is disparate and insights are unreliable, decision making becomes difficult and worse still – poorly conceived.
Every agency faces issues with data management, governance and quality. Due to complex offerings across tens, if not hundreds of services, government bodies run many systems for managing these services and storing data – with information that is siloed and does not flow to other systems.
- This means data is often disconnected and duplicated and staff cannot view a complete set of pertinent information without accessing multiple systems manually.
- The increased risk of error and incomplete servicing leads to poor customer experience and increased service delivery costs.
- Lack of centralised data governance guidelines and processes also cause data to become obsolete or inaccurate, making it difficult for government bodies to be as effective and efficient as they can be.
Governments have a commitment to people-centred services
To make life better for residents, businesses, community organisations, workers and visitors – people must be at the centre of design. How can you understand your customers and their interactions with your staff in order to better engage with them?
Data and analytics for the public sector
Data management, governance and quality are the foundation to gathering insights to serve your constituents efficiently and effectively. At its core are the adoption of the right tools, technology and methodologies to transform the way your organisation leverages its data.
This will enable you to:
1. Increase efficiency
- Reduce repeated manual effort towards data consolidation and manipulation
- Minimise effort needed for reporting and analysis
2. Make more effective decisions
- Have timely access to accurate data
- See detailed results of events and activities, and increase positive impact to the community
3. Have greater visibility
- Access good quality data across departments and improve collaboration
- Have single consolidated views for customers and staff, and standardise service
- Collate data to provide evidentiary basis for information that is published externally or to make strategic decisions
4. Improve services
- Report and analyse the outcomes and utilisation of public services, and cost to serve
- View historical trends and use predictive analysis to gain a greater understanding of customers, the community and services, and better prepare for future challenges
It’s time to uncover your data and leverage insights to inform strategy, improve operational efficiency and drive service impact where it matters.