September 2020 – QMetrix has secured a contract with the City of Sydney to provide a Customer Master Record Solution and Data Management Platform for the Unified Customer View Project.
The project will play a key role in assisting the City of Sydney to deliver a core project underpinning their Smart City vision. The vision is to harness technology and data to enable collaborative innovation and create a thriving, inclusive and resilient future for all.
The City of Sydney has a commitment to innovation and people-centred digital services. They want to make life in Council better and easier – that means putting people at the centre of design and adopting the tools, technology and methodologies to transform the way Council understands its customers and their interactions with Council in order to better engage with them.
A key goal of the Unified Customer View Project is to build a consolidated view of each customer, and the interactions logged for each customer. This will be accomplished by a Customer Master Record Solution which will extract, match and build a single Customer Master Record with customer details from multiple existing source systems.
The solution will be built on a Data Management Platform capable of providing a wider set of data quality and governance capabilities that will be used for data profiling, cleansing, and governance management for any data entity used by Council.
QMetrix is partnering with Profisee for its data management services. Profisee delivers high value results and offers a complete end-to-end solution to handle key business data and data management challenges. It is the fastest growing vendor in the Master Data Management market and #1 Time to Value product.
QMetrix Director of Data Management, Michael Coyle, says, “We are very proud to have been selected to partner with City of Sydney to deliver a Unified Customer View using Master Data Management technology. City of Sydney is a premier city in Australia and a vibrant community with more than a million people engaging with its services daily. We are confident this project will enable City of Sydney to understand its customers better and enhance its community”.
About City of Sydney
The City of Sydney is the local government authority responsible for the city centre and more than 30 suburbs within its boundaries. City of Sydney provides services for more than 200,000 residents and 20,000 businesses. Its services, programs and projects support local communities and the commercial sector.
QMetrix provides professional advisory services that empower organisations to operate with the agility needed in today’s business environment. Their Master Data Management, Business Intelligence and Analytics, and corporate Budgeting and Planning solutions help to drive better business performance. They provide end-to-end solutions from analysis to design and delivery, serving clients across Australia and South East Asia.
To learn how QMetrix can deliver solutions for your business challenge, contact us today.